Resume
Senior Technical Writer at BOC/The Linde Group, Lisle, Illinois (September 2000-present)
- Wrote and edited chapters for Information Management System and Standards (IMSS), a content management system, including those that describe safety systems, environmental engineering, management systems, supply management, risk assessment, auditing, hiring and placement, incident investigation, training, and design, project and change control.
- Created learning and assessment guides and tests for these chapters. This required analyzing the learning needs of particular employee sets and applying the best educational approach to their needs. Required developing tests for employees at various levels throughout the company from maintenance workers to executives.
- Worked with end users to design and implement a Graphical User Interface (GUI) / Navigator for IMSS, allowing employees at plants throughout the country to more easily access system content.
- Planned, designed and developed a streamlined, effective web site for the Safety, Health, Environment and Quality (SHEQ) Department using Interwoven templating and workflows as well as Dreamweaver and Photoshop. Wrote and edited all information on the web site, maintained standards and developed solutions to inefficiencies.
- Created a system for filtering user feedback, and solved problems associated with IMSS and the SHEQ web site.
- Developed training profiles and training material for new technical writers and editors joining the team, and trained new staff members and Area Loss Prevention Managers including employees at regional offices in Canada and Mexico.
- Achieved ISO 9001: 2000 certification by writing, editing and deploying SHEQ policies and procedures for IMSS. The Lloyd's audit revealed only a few minor areas for improvement, and no major or minor corrective actions. The best ISO audit results the company has ever achieved in North America.
- Served as a liaison between SMEs and upper management in the development of training processes for business process elements.
English Instructor (ESL) at Chiang Mai University, Faculty of Humanities, Department of English, Chiang Mai, Thailand (May 1998-March 2000)
- Taught Freshman grammar, composition and conversational English courses. Responsible for lectures, exam proctoring, marking and final evaluation. Developed new course material and testing standards for incoming students who only had limited previous exposure to English.
English Teacher (ESL) at American University Alumni (AUA) Association, Chiang Mai, Thailand (May 1997-April 1999)
- Developed courses for middle school and high school students in a highly student-centered environment focused on creative learning and innovative teaching methods. Taught middle school and high school students conversational English and grammar. The primary goal of the school was to make education fun, and keep students interested in learning English and traveling to English-speaking countries.
Education:
- Bachelor of Journalism degree with an emphasis in magazine and news editorial writing from the University of Missouri, Columbia, Missouri (1991)
- RSA/University of Cambridge CTEFLA (now CELTA) from English International, San Francisco, CA (1995)
Computer Proficiency:
- MS Office Suite, Visio, Dreamweaver, Flash, HTML, XHTML, CSS, Camtasia, Photoshop, Paint Shop Pro, Illustrator, Documentum, Traccess and Interwoven Suite
